State Farm® Insurance Agent Alex Post

"Thank you Christina for a 5 Star Review of our Insurance and Financial Services Agencies. We honored to have you as a customer ."

"Hi Lea, thank you for taking the time to offer a review of our agency. While we are certainly disappointed you are not happy, we do welcome your concerns. I looked into your file, and it seems you were the one who went online and changed your due date not our office. Our records show that on 4/27/2026 you moved your due date from the 28th, then to the 31st and then to the 1st of the following month which generated a double bill. When you contacted our office Jacque went above and beyond to resolve your request however our system wouldn't allow us to make the changes you required based on what you initiated. Jacque did in fact remove you from auto pay and offered two solutions, one to submit a hardship request or two pay half now and half later. The draft you allege we pulled was in fact a payment you went online and made yourself as we confirmed with our billing department. Your hardship request was approved by State Farm which Jacque informed you of today. I agree customer service should be about finding solutions, Jacque found several but unfortunately you didn't like the solutions offered. We hope you can create a better experience with your new State Farm Agent and are glad you decided to remain with State Farm.

- Alex "

"Hi Alexander,

Thank you for posting your concerns. I genuinely value any feedback our agency can use to improve the experience we provide to our customers.

I reviewed the notes and text correspondence we have had with you and your wife as you attempted to resolve these issues.

Regarding your first concern: it appears you were not aware you purchased life insurance. However, you completed our underwriting questions and electronically signed the application through DocuSign.

Second: you and your wife also signed an authorization to draft from your account. She ultimately acknowledged this by text message. We sent her the electronically signed authorization document back on 5/6/26 (dated and signed 2/4/26). In that communication, she stated she realized you had authorized the draft, but wanted assurance that no future money would be withdrawn. She received that reassurance (and it was documented), and we complied—nothing further was drafted.

As for the policy you requested to cancel: that policy was canceled.

We have these details fully documented within our agency records, and we would welcome any investigation your credit union would like to conduct regarding the billing issues you referenced."

"Thank you for the amazing review, Gloria! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."

"Thank you for the 5-star review, Siddarth! Here on State Farm Agent Alex Post’s Team, we are proud to serve our community and appreciate your recognition. "

"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "

"Thank you for the 5-star review, Richard! Here on State Farm Agent Alex Post’s Team, we are proud to serve our community and appreciate your recognition. "

"Thank you so much for the 5-star review of State Farm Agent Alex Post’s Team! We deeply appreciate your kind words here in San Antonio . "

"Thanks for taking the time to share your feedback, Tahir. We’re sorry to hear you had a frustrating experience.
Our records show that the last items handled for your account were completed by Brittany. After that, you worked with Tiffany on the quotes you requested. Tiffany reached out asking for front and back photos so she could review the properties and proceed appropriately. Unfortunately, we didn’t receive your response until Monday, which contributed to the delay. In addition, when you did respond, you did not answer the questions Tiffany had asked you.
After reviewing the properties, we were not able to place the coverage due to State Farm guidelines. We want to be careful to avoid submitting a policy situation that could result in eligibility issues and potential cancellation.
That said, we understand this was disappointing, and we’re sorry for the disconnect. I’m also a bit confused by your comment stating that you haven’t heard from us in months, since your file shows multiple pieces of correspondence/documentation that were recently posted.
If you’d like, please contact our office so we can review what happened and discuss next steps. Thanks again for your time, and we hope you’ll consider working with us again—or another State Farm agency—in the future.
"

"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Alex Post’s Team. "

"Hi Stephanie , thank you so much for the 5 Star Review and welcome to Texas!"

"Thank you so much Roy! You have been such a loyal customer for so many years. I still remember writing your business at the kitchen table years ago. Thanks for your business and please let us know how we can serve you better!"

"Thank you, Paulina! Brittany extends a servant heart to all of our clients. I am so glad you gave us 5 Stars for excellent customer service; this is the heartbeat of our agency. "

"Hi Janie, thank you so much for your 5 Star Review! Brittany is always fast and efficient; I am honored to have your business. Please do not hesitate to reach out Brittany or anyone on our team if you need something. "

"Thank you for your wonderful feedback, Vanessa! I'm so happy to hear that James made your insurance experience easy and stress-free. His dedication to providing clear explanations and attentive service truly sets him apart. If you ever need further assistance or have more questions, feel free to reach out. Thanks for choosing us!"

"Richard, thank you for your feedback! I'm happy that you found our service considerate and appreciated the quick quotes. If you have any more questions or need further assistance, feel free to reach out anytime!"

"Thank you, Frank! I'm happy to hear that Brittney provided you with such helpful and professional service. It's wonderful to know that our team has consistently taken care of you over the years. Your recommendation means a lot to us. If you ever need anything, feel free to reach out!"

"Thank you, Evan! I'm happy to hear that Brittany and Justin made such a positive impression. Our team is dedicated to providing excellent service, and it's wonderful to know they succeeded. If there's anything else we can assist you with, feel free to reach out!"

"Thank you, Steve! I'm happy to know that your experiences with our office have been great. We’re always here to assist with any insurance needs you may have. Thanks for choosing us!"

"Thank you, Rebecca, for sharing your experience! I'm happy to know that our team has been able to meet your insurance needs over the years. It's great to hear that our service during the tornado incident was helpful and that you've found our customer service to be friendly and responsive. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"

"Amy, thank you for your wonderful feedback! I'm happy you appreciated our customized service and attention to detail. Your satisfaction is important to us. Let us know if there's anything else we can assist you with!"

"Thank you for your review, Jennifer. I'm happy to hear that you found our service responsive and efficient! If you need anything else, feel free to reach out."

"Thank you for your review, Richard! I'm happy to know that you appreciate the service from our team and the savings on your coverage. It's great to hear that our email communication is working well for you. We're always here to help with your insurance needs. Let us know if there's anything else we can do for you!"

"Thank you for your review, Nancy! I'm happy to hear that Brittany was able to assist you so effectively. We’re committed to providing excellent service, and it’s great to know Brittany is delivering on that promise. If you have any more questions or need further assistance, feel free to reach out!"

"Thank you, Lisa, for your incredible loyalty over the past 18 years! I'm happy to know that you find our team informative and trustworthy. Your sense of security with us is exactly what we strive for. If you ever need anything, we're just a call away!"